We want you to be satisfied with your purchase. If you are not satisfied for any reason, you may return or exchange the merchandise within 10 days of receipt. The purchase price of the merchandise will be credited back to your original method of payment. SUSAN FREDMAN AT HOME cannot refund the initial shipping charges or the price of the return or exchange shipping.  Some restocking fees may apply.

Several of our products are custom made for you by artists and are not returnable.  This policy will be outlined on the product page….if these terms apply to your product they will be communicated to you once you place your order.

If you have a product return, first call SUSAN FREDMAN AT HOME for a return authorization at 1.877.732.9640. Then ship the package to:

SUSAN FREDMAN AT HOME
15998 Red Arrow Highway
Union Pier, Michigan 49129

All return packages must be postmarked within 10 days of the receipt of purchase.

Shipping and Handling Policy
Shipping and handling charges include order processing, packaging, handling and shipping.

We ship all our packages via UPS Ground. Orders usually ship out in 7 to 10 business days. Because our products are handmade by artisans from around the world, some pieces may not be immediately available. These special order items may take longer. We will contact you in the event of a delay.

All shipping charges are calculated based on weight during the checkout process. Additional charges will apply to international orders as well as orders shipping to Alaska, Hawaii, AA, AE, or AP addresses, and any territory outside the continental U.S. Please call 1.877.732.9640 for an estimate.

Handling Fees in addition to shipping charges:
Under $50…$5.00
$50 to $200…$10.00
$201 and over…$15.00

Rush Delivery
You may choose to have your order expedited via next day or 2nd day service. Please call Penny at 1.877.732.9640 to arrange for rush delivery.

Delivery Surcharge
Furniture items are more expensive to ship because of their weight and size. There is a delivery surcharge for these items. Please call 1.877.732.9640 for a quote and ask for Penny.

Furniture Delivery - Most large pieces (determined by dimensions and weight), as well as certain items that require extensive assembly or setup, are delivered using our White Glove service. To find out if an item qualifies for this service, please call 1.877.732.9640.
-What is White Glove service? The carrier brings the item into the room or area you specify (including up or down stairs), uncrates it, assembles it (if necessary), positions it, and removes all shipping materials.
-Is there a charge for White Glove service? The White Glove charge is not included in the cost of the item and specified with the item price on the website product page in parenthesis.
-How is White Glove delivery scheduled? Our representative will contact you by telephone several days in advance to schedule a specific day and an estimated delivery time. White Glove delivery is not available on weekends or national holidays.
-What is the process for returns? If the furniture arrives damaged, or is damaged in the delivery/setup process, the carrier will re-crate and return it to SUSAN FREDMAN AT HOME, at no charge to you. If it is returned for another reason, a pickup fee may apply.
International Deliveries - At this time, it is not possible to specify international destinations and U.S. territories when placing an order online. However, you may have your to SUSAN FREDMAN AT HOME purchase shipped to an international address by calling 1.877.732.9640.
Returns may affect final D&P charges. D&P charges are not refundable unless merchandise is damaged or defective. Returns for reasons due to SUSAN FREDMAN AT HOME will receive D&P credit as D&P was allocated, which may result in a final D&P charge after return that differs from quoted rates.
If you request to change the destination address of a shipment in route, an additional charge may be assessed.

Delivery and processing costs are for merchandise pictured and described on our web site and is based on weight of items.  All prices are expressed in U.S. currency.
Perishable Goods - Certain gourmet foods are shipped via air within the contiguous USA only. These items cannot be delivered to PO boxes and cannot be gift wrapped. Delivery of perishables is available Tuesday through Friday only; no Saturday, Sunday, Monday or holiday deliveries.

Product pricing
The prices displayed on this Web site are quoted in U.S. currency and as such are valid only in the United States. Prices are subject to change at any time.  Sales tax is automatically applied to your At Home catalog order if you live in Illinois or Michigan. Sales tax is automatically applied to freight charges in accordance with individual state regulations if your shipping address is in Illinois or Michigan.

Wholesale Dealer
Susan Fredman At Home also has a wholesale division that distributes private label items such us our fabric line and bronze tile line.  If you are interested in carrying our products in your retail store, please download and complete this application or call (269) 469-9640.

Gift Wrap
It’s a wrap!
Add our pretty gift box to your gift for $5.50 per item.
Each pretty brown box is wrapped with a hand-tied blue ribbon and includes a complimentary gift message card.